| 7th Stellenbosch University Library Symposium: 2004 | 7th Stellenbosch University Library Symposium: 2004 | <h3><span style="color:#660033;"><span style="color:#660033;"><strong>Getting beyond the starting blocks: Quality assurance issues at academic libraries</strong></span></span></h3><h3><span style="color:#660033;"><span style="color:#660033;">28-29 October 2004 </span></span></h3><br><div>
Quality assurance is a key issue for today's libraries in all sectors. Library managers are accountable to their end-users and to their management. End-users demand services of the highest standards, while management wants to be assured that their libraries are being managed cost-effectively and in line with the parent institution's mission and goals. In addition, all tertiary institutions in South Africa face quality audits, performed by the Higher Education Quality Committee (HEQC), and their libraries form an integral part of this process.</div><div>
<br>The Symposium will focus on practical issues and will address the "how" rather than the "why" of quality assurance. In the spirit of the Olympics we therefore see this Symposium as a means of taking delegates beyond the preparation phase of quality assurance to where the actual race begins and people are leaving their starting blocks and start sprinting down the straight towards the goal line. The programme will include contributions by experts in the field from South Africa, Australia, the UK and the USA. They all have extensive practical experience of their topic and will talk about the pitfalls and drawbacks, as much as the benefits and successes.</div><div>
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Although academic libraries in South Africa are in particular faced with HEQC quality assurance audits, the issue is relevant to all library sectors. The Symposium is therefore aimed at all library practitioners who strive to deliver services of the highest quality and who need a jump start on how to accomplish this.
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Programme</h2><table class="ms-rteTable-2" width="100%" cellspacing="0"><tbody><tr class="ms-rteTableEvenRow-2" style="text-align:center;"><td class="ms-rteTableEvenCol-2" colspan="2" style="width:100%;"><p><span class="ms-rteThemeForeColor-5-0" style=""></span><strong class="ms-rteThemeForeColor-2-0">Thursday, 28 October</strong><br class="ms-rteThemeForeColor-2-0"><strong class="ms-rteThemeForeColor-2-0">SESSION 1 : WELCOME & KEYNOTE ADDRESS</strong><br class="ms-rteThemeForeColor-2-0"><span class="ms-rteThemeForeColor-2-0">Chair: Johan Engelbrecht</span><br></p></td></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" style="width:55%;">
<span class="ms-rteFontFace-5">Welcome<br></span></td><td class="ms-rteTableOddCol-2" style="width:45%;">
<span class="ms-rteFontFace-5">Prof Russel Botman, Vice Rector (Teaching), University of Stellenbosch<br><br></span></td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" style="width:55%;">
<span class="ms-rteFontFace-5">Keynote address:</span><br class="ms-rteFontFace-5"><a href="/SiteCollectionDocuments/Symposia/2004/Hernon.pdf"><span class="ms-rteFontFace-5">Service Delivery in Academic/Tertiary Libraries</span></a><br class="ms-rteFontFace-5"><span class="ms-rteFontFace-5"></span><br class="ms-rteFontFace-5"></td><td class="ms-rteTableOddCol-2" style="width:45%;">
<span class="ms-rteFontFace-5">Prof Peter Hernon, Simmons College, Boston, United States of America<br><br><br></span></td></tr><tr class="ms-rteTableOddRow-2" style="text-align:center;"><td colspan="2" class="ms-rteTableEvenCol-2" style="width:100%;"><div><span class="ms-rteThemeForeColor-2-0"><span>
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SESSION 2: PERSPECTIVES FROM HIGHER EDUCATION <br>QUALITY ASSURANCE PRACTITIONERS</strong></div></span><span>Chair: Karin de Jager</span><br></span></div></td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
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<span class="ms-rteFontFace-5">Dr Prem Naidoo, Director Accreditation, HEQC, South Africa<br></span></td></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
<a href="/SiteCollectionDocuments/Symposia/2004/Carroll.pdf">
<span class="ms-rteFontFace-5">Quality Assurance in Australian University Libraries - Issues identified through institutional quality audits </span></a><br class="ms-rteFontFace-5"></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;">
<span class="ms-rteFontFace-5">Dr Martin Carroll, Australian Universities Quality Agency, Melbourne, Australia<br></span></td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
<a href="/SiteCollectionDocuments/Symposia/2004/Botha.pdf">
<span class="ms-rteFontFace-5">Institutional self-evaluation of learning and teaching programmes </span></a><br class="ms-rteFontFace-5"><br class="ms-rteFontFace-5"></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;">
<span class="ms-rteFontFace-5">Prof Jan Botha, University of Stellenbosch, South Africa<br></span></td></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">Discussion<br></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;"><br><br></td></tr><tr class="ms-rteTableEvenRow-2" style="text-align:center;"><td class="ms-rteTableEvenCol-2" rowspan="1" colspan="2" style="width:100%;"><span class="ms-rteThemeForeColor-2-0"><span>
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<strong>SESSION 3 : PERSPECTIVE FROM ACADEMIC LIBRARY PRACTITIONERS</strong></span><br><span>Chair: Ray Raju</span><br></span></td></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
<a href="/SiteCollectionDocuments/Symposia/2004/Town.pdf">Compliance or culture?: Achieving quality in academic library services</a> <br></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;">
<span class="ms-rteFontFace-5">Mr Stephen Town, Cranfield University, United Kingdom<br></span></td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
<a href="/SiteCollectionDocuments/Symposia/2004/Hammes.pdf">
<span class="ms-rteFontFace-5">1200 days to Beijing: Lessons learnt from the HEQC pilot audit </span></a><br class="ms-rteFontFace-5"></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;">
<span class="ms-rteFontFace-5">Ms Monica Hammes, University of Pretoria, South Africa<br></span></td></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
<a href="/SiteCollectionDocuments/Symposia/2004/Gozo.pdf">
<span class="ms-rteFontFace-5">Reflections of a Pilot Quality Audit at the Vaal University of Technology Library: Implications for Higher Education Libraries in South Africa </span></a><br class="ms-rteFontFace-5"></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;">
<span class="ms-rteFontFace-5">Ms Joyce Gozo, Vaal University of Technology, South Africa</span><br></td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">Discussion<br></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;"><br></td></tr><tr class="ms-rteTableOddRow-2" style="text-align:center;"><td class="ms-rteTableEvenCol-2" rowspan="1" colspan="2" style="width:100%;">
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<strong></strong></span><span class="ms-rteThemeForeColor-2-0"><strong>Friday, 29 October<br>SESSION 4 : MEASURING AS A DIMENSION OF QUALITY ASSESSMENT AT ACADEMIC LIBRARIES</strong></span><br class="ms-rteThemeForeColor-2-0"><span class="ms-rteThemeForeColor-2-0">Chair: Elda Nolte</span><br> </td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
<a href="/SiteCollectionDocuments/Symposia/2004/De%20Jager.pdf">
<span class="ms-rteFontFace-5">Quality Assessment in academic libraries: Counting what matters to measure what counts </span></a><br class="ms-rteFontFace-5"></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;">
<span class="ms-rteFontFace-5">Dr Karin de Jager, University of Cape Town, South Africa<br></span></td></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
<a href="/SiteCollectionDocuments/Symposia/2004/Thompson.pdf">
<span class="ms-rteFontFace-5">22 Items and a Box: LibQUAL + (TM) as One Measure of Perceived Library Service Quality</span></a><span class="ms-rteFontFace-5"> </span><br class="ms-rteFontFace-5"></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;">
<span class="ms-rteFontFace-5">Prof Bruce Thompson, Texas A & M University, College Station, United States of America<br></span></td></tr><tr class="ms-rteTableEvenRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" style="width:55%;">
<span class="ms-rteFontFace-5">Discussion<br></span></td><td class="ms-rteTableOddCol-2" rowspan="1" style="width:45%;">
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</span><span><strong>SESSION 5 : CLOSING
</strong> </span><br><span>Chair: Matthew Syphus
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</span><span class="ms-rteFontFace-5 ms-rteThemeForeColor-2-0">Conclusion </span></span><br></td></tr><tr class="ms-rteTableOddRow-2"><td class="ms-rteTableEvenCol-2" rowspan="1" colspan="2" style="width:100%;">
<span class="ms-rteFontFace-5">Closure</span><br></td></tr></tbody></table></div><p><br></p> | | |
