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Getting beyond the starting blocks: Quality assurance issues at academic libraries
28-29 October 2004
Quality assurance is a key issue for today's libraries in all sectors. Library managers are accountable to their end-users and to their management. End-users demand services of the highest standards, while management wants to be assured that their libraries are being managed cost-effectively and in line with the parent institution's mission and goals. In addition, all tertiary institutions in South Africa face quality audits, performed by the Higher Education Quality Committee (HEQC), and their libraries form an integral part of this process.
The Symposium will focus on practical issues and will address the "how" rather than the "why" of quality assurance. In the spirit of the Olympics we therefore see this Symposium as a means of taking delegates beyond the preparation phase of quality assurance to where the actual race begins and people are leaving their starting blocks and start sprinting down the straight towards the goal line. The programme will include contributions by experts in the field from South Africa, Australia, the UK and the USA. They all have extensive practical experience of their topic and will talk about the pitfalls and drawbacks, as much as the benefits and successes.
Although academic libraries in South Africa are in particular faced with HEQC quality assurance audits, the issue is relevant to all library sectors. The Symposium is therefore aimed at all library practitioners who strive to deliver services of the highest quality and who need a jump start on how to accomplish this.
Programme
Thursday, 28 October
SESSION 1 : WELCOME & KEYNOTE ADDRESS
Chair: Johan Engelbrecht
Welcome
Prof Russel Botman, Vice Rector (Teaching), University of Stellenbosch
Keynote address:
Service Delivery in Academic/Tertiary Libraries
Prof Peter Hernon, Simmons College, Boston, United States of America
SESSION 2: PERSPECTIVES FROM HIGHER EDUCATION
QUALITY ASSURANCE PRACTITIONERS
Chair: Karin de Jager
Dr Prem Naidoo, Director Accreditation, HEQC, South Africa
Quality Assurance in Australian University Libraries - Issues identified through institutional quality audits
Dr Martin Carroll, Australian Universities Quality Agency, Melbourne, Australia
Institutional self-evaluation of learning and teaching programmes
Prof Jan Botha, University of Stellenbosch, South Africa
Discussion
SESSION 3 : PERSPECTIVE FROM ACADEMIC LIBRARY PRACTITIONERS
Chair: Ray Raju
Compliance or culture?: Achieving quality in academic library services
Mr Stephen Town, Cranfield University, United Kingdom
1200 days to Beijing: Lessons learnt from the HEQC pilot audit
Ms Monica Hammes, University of Pretoria, South Africa
Reflections of a Pilot Quality Audit at the Vaal University of Technology Library: Implications for Higher Education Libraries in South Africa
Ms Joyce Gozo, Vaal University of Technology, South Africa
Discussion
Friday, 29 October
SESSION 4 : MEASURING AS A DIMENSION OF QUALITY ASSESSMENT AT ACADEMIC LIBRARIES
Chair: Elda Nolte
Quality Assessment in academic libraries: Counting what matters to measure what counts
Dr Karin de Jager, University of Cape Town, South Africa
22 Items and a Box: LibQUAL + (TM) as One Measure of Perceived Library Service Quality
Prof Bruce Thompson, Texas A & M University, College Station, United States of America
Discussion
SESSION 5 : CLOSING
Chair: Matthew Syphus
Conclusion
Closure
Bladsy Inhoud
Bladsy Inhoud
Approval Status
Approved
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